Please review item details, finishes and quantities carefully before you order. If something isn’t right, here’s how returns work.
Return window
- A return request must be made within 3 days of delivery. Email info@contractseatingforless.com with your order number, the items and quantities you want to return, and the reason.
- Every return must be authorized before it is shipped back. We’ll reply with a return authorization and instructions. Returns sent without an authorization can’t be accepted.
Condition
Returned items must arrive undamaged and in new condition. Items that are used, installed, damaged or missing parts can’t be accepted.
Refunds and shipping costs
- Refunds are issued for the price of the returned items, less the original shipping cost.
- The buyer is responsible for return shipping costs.
- Once the return arrives and is inspected, we’ll refund the original payment method.
Items that can’t be returned
These items are not eligible for return:
- Products stained to order
- Products upholstered to order, including COM (customer’s own material)
- Products that have been customized in any way
Cancellations
Because orders typically ship in 2–3 days, please contact us right away at info@contractseatingforless.com if you need to cancel. Orders that have not yet shipped can be cancelled; once an order has shipped, the return policy above applies.
Custom orders cannot be cancelled at any time once the order is placed. This includes any product that is stained to order, upholstered to order (including COM) or customized in any way.
Damaged in shipping?
Damage in transit is handled separately from returns. Note any damage on the delivery receipt, take photos, and email us within 3 days of delivery so we can file a claim with the carrier and make it right. See Shipping & Delivery.